PLAN YOUR VISIT
The Museum is open 10am – 4pm Tuesday–Sunday* (last admission 3.30pm). Our volunteers will be on hand to ensure you receive a warm welcome and have a safe and enjoyable visit.
*Please check our online booking system for up to date ticket availability and opening hours (opening hours may vary). The museum will be open from 10am-1pm on Saturday 16 October and from 1pm-4pm on Sunday 17 October.
Book your tickets
We advise booking your tickets online in advance. Please select from either morning admission (the 10am option, which allows arrival any time between 10am-1pm) or afternoon admission (the 1pm option, which allows arrival any time between 1-3.30pm). This allows us to manage our visitor numbers to ensure the safety of visitors and volunteers in the Museum space.
The safety of our visitors, staff and volunteers is our utmost priority. We are therefore keeping our Covid-19 measures in place following the move to Step 4 of the government’s roadmap on Monday 19 July 2021. In addition to our hygiene and ventilation measures, we are asking all visitors, staff and volunteers to continue to wear face masks. Further information on what you can expect can be found in the updated visitor information and frequently asked questions below.
Thank youBook now
|Children under 16||Free|
|Friends of the Museum||Free|
|National Art Pass holders||£2.50|
|Museums Association members||Free|
|Caravan Club members||2 for 1|
We advise booking your tickets online in advance.
Members of the Art Fund, Museums Association, Caravan Club and Museum Friends scheme will be required to show proof of membership on arrival. Children under 12 must be accompanied by an adult.
We have made a number of changes for the safety of our visitors, staff and volunteers. Following the Government’s announcement of the lifting of restrictions in England from 19th July, we will continue with the following safety measures:
Here is what you can expect
- Our staff and volunteers will continue to wear face coverings
- We will continue to ensure the museum is ventilated. The air quality is measured with a portable carbon dioxide monitor
- A one-way route through the museum is in operation
- Hygiene screens will remain at the welcome desk
- You will find touch-free hand sanitising stations around the museum and frequently-touched surfaces will be regularly cleaned as part of our enhanced cleaning regime
- We do not have toilets available on site, but there are accessible toilets located close by in the short stay car park
How you can help
- Please wear a face covering
- Please book your tickets online in advance
- Please maintain a safe distance from others
- Please use the hand-sanitiser provided on arrival. Further sanitising stations are available throughout the building.
- We are no longer accepting cash payments, so please be prepared to pay by card. Contactless payments are preferred where possible, and we also accept ApplePay.
- Follow the guidance of staff and volunteers.
- If you, or a member of your household has experienced any COVID-19 symptoms within the past 14 days, please do not visit the museum. If you wish to reschedule your booking please email firstname.lastname@example.org
We will continue to support the NHS Test and Trace service by displaying a QR code at the entrance to the Museum, which can be scanned by visitors who have the NHS Test and Trace app installed on their smart phones. Contact details for visitors who would like to check in but do not have the app can be recorded on paper at the reception desk on request. This information will only be used where necessary to help the spread of COVID-19 and will managed in line with General Data Protection legislation.
15 Russell Square, Broadway, Worcestershire, WR12 7AP, United Kingdom
The museum is situated in Russell Square, which has pedestrian access from the High Street (via the lanes either side of Russell’s Restaurant and Trinity House Gallery).
Our Accessibility Statement includes details of how to get here and the building layout and facilities – if you have any queries, comments or require any further information in advance of your visit please contact us on 01386 854695 or email info@gordonrusselldesignmuseum and we will be happy to help.
The museum is supported by a team of volunteers who are on hand to enable you to discover more about the pieces on display and the fascinating history of Gordon Russell Ltd. We strive to continuously improve our visitor experience and to ensure the gallery is accessible to all. If you have any suggestions or feedback, then please do get in touch, we would be delighted to hear from you. You can also review your visit on our venue page on Euan’s Guide.
We hope you enjoy your visit to the Gordon Russell Design Museum.
Frequently asked questions
Will I need to book a ticket? Tickets are available to book online in advance. Although pre-booked tickets are not mandatory, it is helpful to book in advance so that we can continue to manage the number of people in the museum at one time and to avoid disappointment as our opening hours are subject to change (please see below).
Can I buy a ticket in person on the day? Yes, you are able to buy tickets on arrival
What are your opening times? We are open Tuesday-Sunday from 10am-4pm (last entry to the museum is at 3pm). Please note that as we rely on a team of volunteers, our opening hours are subject to change. Please refer to our online booking system which will display up to date ticket availability. If you have any queries ahead of your visit please email email@example.com or call 01386 854695.
Are discounts and special offers still valid? Yes. We are continuing to honour discounts for Caravan Club Members, Art Fund members and Museums Association members. Carers, students, and children under 16 are admitted free of charge.
Do I still have to book if I have a special offer or free/discounted ticket? All ticket types will be available to book online in advance, but you can also buy your tickets on the day.
My plans have changed and I don’t need ticket what should I do? We have fewer tickets available than normal so if you book tickets you are unable to use it please let us know so we can offer the ticket for someone else to enjoy. Please email firstname.lastname@example.org to arrange a refund. If you would like to book another slot please do so via the Art Tickets website
Can I book a group visit? Yes, we are now taking group visits from September onwards
HYGIENE AND SAFETY
What social distancing and hygiene measures do you have in place? To help everyone keep a safe distance, we are encouraging visitors to pre-book their tickets, and the museum follows a one-way route. There is guidance signage on-site and hand sanitiser available in key areas, as well as increased cleaning regimes. We are only accepting card or contactless payments on-site to minimise touch-points.
Will I need to wear a mask or face covering? Our staff and volunteers will continue to wear face coverings after the lifting of restrictions in England on 19 July, and we ask that our visitors please do the same.
What personal protective equipment have you provided for your volunteers? The volunteer team are given face coverings to wear. They also have hand sanitiser and wipes for equipment, and a Perspex screen has been installed at the welcome desk.
What steps have you taken to ensure visitors with disabilities have access to the museum? Access and inclusion is an integral part of our plan for reopening, in order to create a safe and enjoyable experience for everyone. Please refer to our updated access statement for further details.
If I’m unwell on the day of my visit, what should I do? If you or anyone you live with displays symptoms associated with Covid-19, or if you’ve recently been in contact with someone who has, or has displayed symptoms of Covid-19 please stay at home and delay your trip until it is safe to visit the museum. Please email info@gordonrusselldesignmuseum to cancel your booking.
Will guided tours be taking place? We are re-opening bookings for group visits from September 2021 – please contact us for further information.
Are there toilets on site? We do not have toilets available on site, but there are accessible toilets located close by in the short stay car park. See the Visit Broadway website for further information
Are there baby changing facilities on site? No, we do not have baby changing facilities.
Are buggies allowed in the gallery? Yes, as always we welcome visitors with young children and buggies to come and enjoy the museum. There is a lift on site to take you to the first floor.
Is there a cloakroom? We do not have a cloakroom on site. Please try to avoid bringing bulky coats and bags to the museum where possible. Single use bags are available on request for storing coats and wet umbrellas. Please take the bag with you on departure, and if necessary dispose of the bag in the bins opposite, in Russell Square.
Will I be able to shop at the museum? Yes, we welcome visitors to our on site shop Plane & Saw, and a museum ticket is not required for entry. Our selection of UK made crafts and gifts is also available to buy online. Every purchase supports the museum.
What additional hygiene measures are you taking in the shop? Hand sanitiser is available for all visitors on entry to the shop. Any items tried on (jewellery and other accessories) which are not purchased will be taken off display and quarantined for a minimum of 72 hours. There will be a self-service area for wrapping and packing purchases. Receipts can be emailed, or printed on request.
Can I pay using cash? We are not currently able to accept cash. Please use contactless or card payments. We also accept ApplePay.
Are you able to touch and look inside the furniture? Unfortunately we are no longer able to offer this opportunity due to Covid-19 hygiene measures. Some of the pieces with particularly detailed interiors will be left open so that visitors are able to see inside and our volunteers will be happy to provide information and answer questions from the welcome desk on arrival and at the end of your visit.
Where can I find out more about Gordon Russell, or a particular piece of furniture? Please email email@example.com If your enquiry relates to the archives, it will be passed on to our volunteer archive team. Please note that as the archive team work on a voluntary basis, and our hours are currently restricted, there may be a delay in responding to your enquiry.
Can I make a donation? Yes! As an independent museum and registered charity, we rely on ticket sales, shop sales and donations and are hugely grateful for any amount you are able to give. You can make a donation by adding it to your online ticket booking, via our JustGiving page, or one of our volunteer team will be happy to process a donation on request on the day of your visit. Thank you.