Frequently asked questions

BOOKING TICKETS

Will I need to book a ticket? Tickets are available to book online in advance. Although pre-booked tickets are not mandatory, it is helpful to book in advance so that we can continue to manage the number of people in the museum at one time and to avoid disappointment as our opening hours are subject to change (please see below).

Can I buy a ticket in person on the day? Yes, you are able to buy tickets on arrival

What are your opening times? We are open Tuesday-Sunday from 10am-4pm (last entry to the museum is at 3pm). Please note that as we rely on a team of volunteers, our opening hours are subject to change. Please refer to our online booking system which will display up to date ticket availability. If you have any queries ahead of your visit please email info@gordonrusselldesignmuseum.org or call 01386 854695. 

Are discounts and special offers still valid? Yes. We are continuing to honour discounts for Caravan Club Members, Art Fund members and Museums Association members. Carers, students, and children under 16 are admitted free of charge.

Do I still have to book if I have a special offer or free/discounted ticket? All ticket types will be available to book online in advance, but you can also buy your tickets on the day. 

My plans have changed and I don’t need ticket what should I do? We have fewer tickets available than normal so if you book tickets you are unable to use it please let us know so we can offer the ticket for someone else to enjoy. Please email info@gordonrusselldesignmuseum.org to arrange a refund. If you would like to book another slot please do so via the Art Tickets website

Can I book a group visit? Yes, we are now taking group visits from September onwards

HYGIENE AND SAFETY

What social distancing and hygiene measures do you have in place? To help everyone keep a safe distance, we are encouraging visitors to pre-book their tickets, and the museum follows a one-way route. There is guidance signage on-site and hand sanitiser available in key areas, as well as increased cleaning regimes. We are only accepting card or contactless payments on-site to minimise touch-points.

Will I need to wear a mask or face covering? Our staff and volunteers will continue to wear face coverings after the lifting of restrictions in England on 19 July, and we ask that our visitors please do the same.

What personal protective equipment have you provided for your volunteers? The volunteer team are given face coverings to wear. They also have hand sanitiser and wipes for equipment, and a Perspex screen has been installed at the welcome desk.

What steps have you taken to ensure visitors with disabilities have access to the museum? Access and inclusion is an integral part of our plan for reopening, in order to create a safe and enjoyable experience for everyone. Please refer to our updated access statement for further details.

If I’m unwell on the day of my visit, what should I do? If you or anyone you live with displays symptoms associated with Covid-19, or if you’ve recently been in contact with someone who has, or has displayed symptoms of Covid-19 please stay at home and delay your trip until it is safe to visit the museum. Please email info@gordonrusselldesignmuseum to cancel your booking.

FACILITIES

Will guided tours be taking place? We are re-opening bookings for group visits from September 2021 – please contact us for further information. 

Are there toilets on site? We do not have toilets available on site, but there are accessible toilets located close by in the short stay car park. See the Visit Broadway website for further information

Are there baby changing facilities on site? No, we do not have baby changing facilities.

Are buggies allowed in the gallery? Yes, as always we welcome visitors with young children and buggies to come and enjoy the museum. There is a lift on site to take you to the first floor. 

Is there a cloakroom? We do not have a cloakroom on site. Please try to avoid bringing bulky coats and bags to the museum where possible. Single use bags are available on request for storing coats and wet umbrellas. Please take the bag with you on departure, and if necessary dispose of the bag in the bins opposite, in Russell Square.

Will I be able to shop at the museum? Yes, we welcome visitors to our on site shop Plane & Saw, and a museum ticket is not required for entry. Our selection of UK made crafts and gifts is also available to buy online. Every purchase supports the museum. 

What additional hygiene measures are you taking in the shop? Hand sanitiser is available for all visitors on entry to the shop. Any items tried on (jewellery and other accessories) which are not purchased will be taken off display and quarantined for a minimum of 72 hours. There will be a self-service area for wrapping and packing purchases. Receipts can be emailed, or printed on request.

Can I pay using cash? We are not currently able to accept cash. Please use contactless or card payments. We also accept ApplePay.

THE COLLECTION

Are you able to touch and look inside the furniture? Unfortunately we are no longer able to offer this opportunity due to Covid-19 hygiene measures. Some of the pieces with particularly detailed interiors will be left open so that visitors are able to see inside and our volunteers will be happy to provide information and answer questions from the welcome desk on arrival and at the end of your visit.

Where can I find out more about Gordon Russell, or a particular piece of furniture? Please email info@gordonrusselldesignmuseum.org If your enquiry relates to the archives, it will be passed on to our volunteer archive team. Please note that as the archive team work on a voluntary basis, and our hours are currently restricted, there may be a delay in responding to your enquiry. 

Can I make a donation? Yes! As an independent museum and registered charity, we rely on ticket sales, shop sales and donations and are hugely grateful for any amount you are able to give. You can make a donation by adding it to your online ticket booking, via our JustGiving page, or one of our volunteer team will be happy to process a donation on request on the day of your visit. Thank you.