Frequently asked questions

BOOKING TICKETS

Will I need to book a ticket? Tickets are available to book online in advance. Although pre-booked tickets are not mandatory, it is helpful to book in advance so that we can continue to manage the number of people in the museum at one time and to avoid disappointment as our opening hours are subject to change (please see below).

Can I buy a ticket in person on the day? Yes, you are able to buy tickets on arrival

What are your opening times? We are open Tuesday-Sunday from 10am-4pm (last entry to the museum is at 3pm). Please note that as we rely on a team of volunteers, our opening hours are subject to change. Please refer to our online booking system which will display up to date ticket availability. If you have any queries ahead of your visit please email or call 01386 854695. 

Are discounts and special offers still valid? Yes. We are continuing to honour discounts for Caravan Club Members, Art Fund members and Museums Association members. Carers, students, and children under 16 are admitted free of charge.

Do I still have to book if I have a special offer or free/discounted ticket? All ticket types will be available to book online in advance, but you can also buy your tickets on the day. 

My plans have changed and I don’t need ticket what should I do? We have fewer tickets available than normal so if you book tickets you are unable to use it please let us know so we can offer the ticket for someone else to enjoy. Please email info@gordonrusselldesignmuseum.org to arrange a refund. If you would like to book another slot please do so via the Art Tickets website

Can I book a group visit? Yes, we welcome groups to the museum where you can enjoy a guided tour from one of our knowledgeable guides. Please contact us to find out more.

HYGIENE AND SAFETY

What Covid-19 safety measures do you have in place? We encourage visitors to pre-book their tickets, and the museum follows a one-way route. Covid-19 hygiene and ventilation measures remain in place and air quality is measured through a portable carbon dioxide monitor.

Will I need to wear a face covering? Face coverings for staff, volunteers and visitors is no longer mandatory, but is encouraged where possible. 

What personal protective equipment have you provided for your volunteers? The volunteer team have access to face coverings. They also have hand sanitiser and wipes for equipment, and a Perspex screen has been installed at the welcome desk.

What steps have you taken to ensure visitors with disabilities have access to the museum? Access and inclusion is an integral part of our plan for reopening, in order to create a safe and enjoyable experience for everyone. Please refer to our updated access statement for further details.

If I’m unwell on the day of my visit, what should I do? If you or anyone you live with displays symptoms associated with Covid-19, or if you’ve recently been in contact with someone who has, or has displayed symptoms of Covid-19 please stay at home and delay your trip until it is safe to visit the museum. Please email info@gordonrusselldesignmuseum to cancel your booking and arrange for a refund or exchange of tickets.

FACILITIES

Will guided tours be taking place? We welcome group bookings – please contact us for further information. 

Are there toilets on site? We do not have toilets available on site, but there are accessible toilets located close by in the short stay car park. See the Visit Broadway website for further information

Are there baby changing facilities on site? We do not currently have baby changing facilities.

Are buggies allowed in the gallery? Yes, as always we welcome visitors with young children and buggies to come and enjoy the museum. There is a lift on site to take you to the first floor.

Is there a cloakroom? We do not have a cloakroom on site. 

Will I be able to shop at the museum? Yes, we welcome visitors to our on site shop Plane & Saw, and a museum ticket is not required for entry. Our selection of UK made crafts and gifts is also available to buy online. Every purchase supports the museum. 

Can I pay using cash? We accept cash as well as card payments. We also accept ApplePay.

THE COLLECTION

Where can I find out more about Gordon Russell, or a particular piece of furniture? Please email info@gordonrusselldesignmuseum.org If your enquiry relates to the archives, it will be passed on to our volunteer archive team. Please note that as the archive team work on a voluntary basis, there may be a delay in responding to your enquiry.

Can I make a donation? Yes! As an independent museum and registered charity, we rely on ticket sales, shop sales and donations and are hugely grateful for any amount you are able to give. You can make a donation by adding it to your online ticket booking, via our dedicated donation page Alternatively, our volunteer team will be happy to process a donation on request on the day of your visit. Thank you.